Logon to http://www.mobile-money.com and login with Merchant ID/Employee ID and password. Click on 'Bill Customer' and select the option by Mobile Number or by eCash.
Key in the following:
· Customer eCash number or Customer Mobile Number
· Transaction Amount
· Merchant Bill number / Reference number
· Description (Optional)

The merchant will be able to bill multiple mobile numbers using the customers' mobile number. As for eCash, only one mobile number to be billed at one time. Employee can log into website with operator id.

Merchant will be provided temporary password via SMS once the activation is successful. When merchant is logging in for the first time, the merchant will be automatically prompted by the system to change the password.

No. You are required to change the password during the first time login before you perform a transaction.

You will still be able to perform the transactions via other Mobile Money Billing methods eg IVR and SMS if your website access is blocked.

Your account will not be blocked, only your access to the web (web account) will be blocked, you can still use other alternate transaction methods such as IVR and SMS, provided you have selected the transactions methods during the application of Mobile Money Merchant Account.

You will need to contact Mobile Money Merchant care hotline number at 1800-8777-98 to reset your web password.

You will need to contact the Mobile Money Merchant Care Hotline at 1800-8777-98 and the consultants will guide you with this.

Scheduled billing gives merchant the ability to bill the customer at specific date in the future.

Yes. You can delete but you will not be able to edit the scheduled billing. The option of deleting is available over the website itself.

Yes, there will be a column on your transaction details screen that will inform you of the amount of transaction fee charged for each transaction.

You may directly proceed to add, delete or edit the employee's names over the website.

Yes. As frequent as you want to. It's a good practise to change your password every 3 months.

This will be done IMMEDIATELY upon a successful verification.

No, you will be not be able to perform any transactions using the Mobile Money payment methods as your Security Pin status refers to your merchant account.

Please call the Mobile Money Merchant Care Hotline at 1800-8777-98 to request for operator assistance to reactivate your blocked account.

You can do the following on the website
1. View transaction details
2. Perform transactions
3. View the amount to be credited that is floating
4. Change the web password
5. Add, edit or delete an agent/operator's ID
6. Perform scheduled billings
7. Reversals *

*Only for transactions performed via the website itself

16) What is Fund Transfer?

Fund transfer occurs when a payment made to you by your customers are transferred to your designated bank account in 2 working days.

Yes. The merchant will need to key the total amount of the items that were purchased by the customer and charge it to one eCash number. There will be an option for the merchant to key in the details description of the items purchased under the Description column.

Yes. The merchants can cancel the scheduled billing by clicking on scheduled bill tab and selecting the red tab (deletes) to cancel the transaction.

You will need to select on the e-Account Details tab on the Merchant Menu and subsequently select Transactions Details. All the Transaction fees will be viewable on the screen.