08.17.07
Posted in Events at 3:18 pm by admin
Malaysia, our beloved country, is marching into half a century old. We actually received a formal letter from DBKL asking us to put up the flag as a showmanship of patriotism. Phew, we done that long ago! Infact, we did something better than that! check out the photo shot below.
Are you ready for the celebration?
Disclaimer: These kids are REAL volunteers and NO bribery like of all sort like toys or junkfood used during this photo shooting session. What you see is 100% organic and natural.
Thanks to this BM Pantun from Unforseeable
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Pantun Merdeka ini untuk semua
Untuk semua penduduk Malaysia
Negara yang kita amat sayang dan cinta
Kini sudah berumur 48 tahun lamanya
Teringat suatu peristiwa di Stadium Merdeka
Stadium yang penuh dengan sejarah
Tunku and rakyat berdiri dengan megah
Menjerit tujuh kali ‘Merdeka’
Kaum Melayu, India dan Cina
Agama Islam, Hindu and Buddha
Pelbagai bahasa pelbagai budaya
Tapi cuma ada satu bangsa, bangsa Malaysia
Kini sampailah masanya
Untuk kita membalas jasa
Berganding bahu bekerjasama
Menjulang Malaysia di persada antarabangsa
Malaysia oh Malaysia
Tanah tumpah darah kita
Tempat kita dilahirkan, tempat kita dikuburkan jua
Kita berbangga digelar rakyat Malaysia
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Happy Merdeka!
If you want some song to boost up your merdeka spirit, there’s no better song than Merdeka Tanggal 31 by our very own Malaysia Superstar the late Sudirman. You can grab the lyrics here and let’s rock !!!
Let’s look ahead and put our efforts in things that matters most. Together we shall build a strong, harmonious and healthy nation we can be proud of and live happily (ever after).
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08.15.07
Posted in E-commerce, Events at 11:35 am by admin
FREE TALK on Why eBay Is The Best Place to Buy & Sell
Event Information
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Host: Beliawanis MCA
Location: Wisma MCA Kuala Lumpur, Jalan Ampang, Kuala Lumpur
Time: Saturday, August 25, 1:30PM
Phone: +60123035486
Date: 25 August 2007
Venue: Wisma MCA
Speaker: Miss Chris Chan (Education Specialist Certified by eBay)
Speaker’s Website: www.chiica.com
Cost: It’s Free!
Kindly RSVP with your name cos seats are limited!
FREE TALK on Why eBay Is The Best Place to Buy & Sell
Want to find out if you or your business can make money buying and selling on eBay? Learn from Malaysians who have done so successfully and on a continuous basis! This is suitable for individuals who are looking for a new source of income, OR businesses who are looking for an alternative low-risk route to sell to the global market.
Beliawanis MCA is proud to host a talk on ‘Why eBay is the Best Place to Buy & Sell’. It will be conducted by Chris Chan, eBay Powerseller and Education Specialist who trades from Malaysia & joined by Miss Carol Fung.
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08.12.07
Posted in E-commerce, Entrepreneurship, Online Marketing at 2:07 am by ethan
Zappos.com, one of the most successful ecommerce store in the planet (click here for zappos sales figure)selling apparels and shoes, we are pretty sure you can learn something from them. below are the top 10 list.
1) The e-commerce business is built upon repeat customers. Like most Web merchants in the early days of online, Zappos spend a fortune on high-profile ads to acquire customers. It’s since learned that it pays off to focus on repeat buyers.
2) Word-of-mouth really works online. Unfortunately, WOM can work against you as well as for you, as Zappos realized when customers would CC their friends on complaint e-mails to the merchant.
3) Don’t compete on price. Early on Zappos offered a $10 coupon to anyone who made a purchase. This worked wonders at increasing conversion rates, but did not attract loyal buyers. Once its competitors came out with $15 coupons these customers jumped ship.
4) Make sure your Website is 100% accurate. The company ran into trouble when it used to have the manufacturers drop-ship orders, because their inventory was often off and created backorders and unhappy customers. Even 99% is not good enough, Hsieh said, because that 1% out-of-stock rate can make a big difference when doing significant volumes.
5) Centrally locate your distribution. Originally based in San Francisco, Zappos started out with a California distribution center. But it took too long for customers on the East Coast to get their order, Hsieh said. Now headquartered in Las Vegas, Zappos fulfills out of a DC in Kentucky.
6) Customer service is an investment, not an expense. The goal is to create lifelong relationships with customers, Hsieh said. That’s why Zappos doesn’t measure call times; it’s also why the merchant will even refer customers to a competitor when it’s out of an item. Sounds risky, but when they need another pair of shoes, they will go to Zappos, he said.
7) Start small, stay focused. You’re never going to get a situation exactly right, Hsieh noted; lots of weird little things will come up. When Zappos made the move from shoes to selling apparel as well, we didn’t promote it heavily, we’re slowly learning over time how customers buy clothing online.
Don’t be secretive. Don’t worry about competitors. We believe in sharing as much information as possible with vendors, Hsieh said, including reports on sales, inventory, and profitability. There’s a benefit to having 1,200 pairs of eyes looking at our business trying to help it grow. What’s more, we don’t worry too much about what our competitors are doing. it takes the focus off our customers.
9) You need to actively manage your company culture. Hire people based on how they will fit into the culture, Hsieh said. Zappos is all about customer service, so employees need to understand that and be willing to do what it takes to provide excellent service. If you get the culture right, a lot of the other stuff will take care of itself, he said.
10) Be wary of so-called experts, including me, Hsieh said. Zappos spent a lot of money on CONsultants in the beginning only to find that we really should have trusted ourselves more.Remember, he told the audience: No one knows your customers better than you.
Check out original posting at
http://multichannelmerchant.com/news/zappos_08072007/
Update! Don’t miss out this great post about Zappos Fanatical Customer Services too.
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