Believe it or not, Paypal actually has a customer service hotline you can call!
and they can support English, Cantonese (lei kong mat yeh ah?) and Mandarin.
Paypal SEA Customer Service Hotline
+65 6510 4584
+65 6823 2061
Monday to Friday (9am to 9pm)
Saturday to Sunday (9am to 5pm)
We think this is a very good start. Considering Paypal has been trying very hard to hide their contact number (by providing answers to every imaginable questions might asked by idiot, genius or aliens – forcing you through all the FAQ and their rigid step-by-step automated system).
Who can blame them for doing that? Paypal got more than 150 million users… If every “customers” just call them once to Say “Hi, what’s up dude?” (cantonese:-Nei hou mah? Shek bao mei ah?) once a year, and ONLY once a year, the call centre boys and gals will go on strike!
It will be interesting to find out – Will your call be handled by robots with artificial intelligence that can “understand your questions” and reply with a solution? or Is it outsourced services answered by third party payroll? or would it be handled directly by Paypal employees? Share your experience if any!
From dresses to handbags, diamonds to music downloads, consumers in Asia are taking to Internet shopping as never before, making the region one of the world’s fastest-growing e-commerce markets.
“I like to shop for clothes online because no sales girls will pester me,” said Cecelia Wang, a 23-year-old university student in Taipei who said she spent about 1,500 Taiwan dollars, about $43, each month on Internet purchases. “For online shopping, all I need to do is sit in my room and shop, which is great.”
Internet retailing is increasingly making its presence felt in Asia because telecommunications infrastructure has improved and payment, a major obstacle to online shopping, is increasingly secure, analysts say.
Below is an official announcement from iPay88 to the merchants. It warns the merchants to take extra precaution of the order coming from a particular high risk countries.
Dear iPay88 Merchant,
You are advised NOT to accept any orders from the following high risk countries to avoid charge-back later due to fraudulent credit card transaction:
Indonesia
Philippines
Great Britain, particularly the Greater London area
Netherlands, particularly Amsterdam (Hakfort)
Romania
Bulgaria
Lithuania
Kazakhstan
Ukraine
Balkan states (former Yugoslavia)
Ivory Coast
Nigeria
Ghana
Egypt
Besides, the customer’s behavior could help uncover fraudulent intentions beforehand, so you should be on the lookout for the following warning signs:
A customer wants to pay the item using several credit cards (i.e. more than 2 cards).
( Our comment: Unless it’s huge sum that exceeds the limit of the cards, people don’t normally pay for an order using multiple cards. You don’t do that during the supermarket checkout and you normally would not do that online too. )
Same credit card number used by several name, email address or contact numbers.
( Our comment: Merchants are never allowed to keep the 16 digits credit card number, unless, if you are Amazon or Dell. However, merchant can see the first 6 digits and last 4 digits of the transacted Visa / Master card in the iPay88 admin. You will hardly see any 2 cards that coincidentally have the same first 6 digits and the last 4 digits number, this alone should raise an alert for extra checking.)
Have a record to use “Pick Up Card” or “Stolen Card”.
( Our comment: As we last check, “Pick up card = Stolen Card”, please don’t ask us which genius came out with the jargon “pick up card”, can’t they use some name which is easy to understand and straightforward? )
A new visitor to your online store and immediately buy from you in just a few seconds.
( Our comment: To track this you need a shopping cart that track the time an anonymous client first visit your site until it checkout from your cart. )
A first time customer buys from you in large quantity / amount.
( Our comment: So you are not dell or amazon and why would they trust you with such a large purchase? Double check on it!)
The customer immediately starts discussing problems, such as “If the card doesn’t work, I’ll send you my wife’s credit card number”.
( Our comment: This one should sounds an alarm as my wife never allowed me to touch her credit cards. )
Orders from your non-targeted market (i.e. You are targeting Malaysia market only but suddenly receive order from other country)
( Our comment: It’s only normal that you get International orders (come on, this is the Internet!), it means you are on the right track on your marketing! But don’t be too excited, cross border trade is tricky and it’s hard to determine whether the clients are genuine or not. Always be more careful until you find a pattern of your client buying behaviour.)
Please always verify your customer before any product / service delivery. If you have any doubt whatsoever about an order, do not carry it out; alternatively, you can contact our Fraud Control Unit at +6(03) 9200 5555 (ext: 245) for further assistance. Important: the issuance of an approval code does not automatically guarantee you payment.
Important: the issuance of an approval code does not automatically guarantee you payment.
As you can see, “Cross border” trade is more risky. I think you can understand the notion of not doing business with Nigeria (this guy beg to differ), but London also on the list? There’s gotta be a better way.
This is where Neowave’s Fraud Alert System comes handy. Safest sign of orders normally follow below simplified formula [ (billing address = shipping address ) Near To IP Address Range and NOT From (Free Email or Open Proxy)].
However, nothing is 100% Fraud Proof. But Fraud Alert System gives you better illustrated information for you to make a better decision that significantly reduce your risk exposed.
The bottomline is, if you ever in any doubt, call the clients (landlines) !
Are you a small & mid-sized business looking at expanding your sales by selling online but don’t know where to start?
Look no further! Subscribe to our E-commerce SME Plan and Learn from our Google Adword Professional (Hmmm…it’s me, sorry for hard selling) on the fastest way to kickstart your e-commerce marketing. This courses comes Free for SME that subscribes to our E-commerce Plan for SME, from just RM299 / month only.
Below is the full slide of our Google Adwords Kick Start Course! (It’s not a preview! It’s full slide! and NO, we are not insane!) Feel free to download and share it.
Why do we do that? Well, there’s NO Secrets in the slide. In the end of the day – the testing, the execution, the creativity of your copywriting will determine whether you lose or win the Internet Marketing Battle (with the ultimate winner – Google, laugh all the way to the bank, of course)
Apart from Google Adwords, we will also reveal more on other means of Internet Marketing to kickstart your stores. Below slide is barely scratching the surface. In our complex world, you need multi-channel traffic strategies to hit the jackpot!
Congratulation to our team member – Sunzi Lim, for successfully pass the test and now is officially a Paypal Certified Developer. This is another credential adding to neowave e-commerce team as we strive best to provide the best e-commerce solution to our business clients.
As you can see on the list, Sunzi, unfortunately, is not the first Paypal Certified Developer from Malaysia. Voon Chong has been a step quicker. Still, there’s only 2 Paypal Certified Developer in Malaysia so far and we know both of them!
Do you know Paypal is setting up their International Support (International means anything but US / UK) at Singapore?
So they are actually not too far from us in Malaysia. For those in johor, it’s even nearer. In the event Paypal block your account without any reasons, at least now you can take a cheap flight to Singapore and do something like this to them ( ;>
Disclaimer: We do not condone any violent act and we will NOT take responsibility for your “art work” as a result of reading this blog post. Bear in mind Singapore Cops are very efficient bunch.
Last but not least, we have news from paypal insider that Paypal might be able to supports withdrawals to Malaysia Business Bank Account in coming 6 ~ 9 months time (hopefully this time is for real…)! keep your finger crossed!
Just when you think they are actually competing payment gateways, now WorldPay has integrated Paypal as one of the payment options in their standard payment gateway services.
2Checkout, one of the payment gateways that works for local merchant selling internationally, has been supporting paypal since 2007.
Interestingly, Paypal appear more and more “Visa” and “Mastercard” like. If their growth continue at such a fast-pace rate, especially in the International Markets, soon the below icon will become a standard at most of website that takes online payment. (i predict in 5 years time).
The apparent different is, with Paypal, you don’t actually need a card.
Don’t be surprised if you find Paypal in Malaysia Payment Gateways (Eg iPay88 & nbepay ) soon in not too distanced future (we hope).
E-commerce would not be complete without FULFILLMENT – The most important process which get the merchandise Picked, Packed, and Shipped to the hands of your customers. If your customers is getting their orders shipped to them both “in time and in good condition” (manage expectation!), voila! You probably have just sealed a lifetime customer.
Mom, i got shipped to you (in 1 piece) !!!
He/She will be a happy client that will buy repeatedly (and more!) from you. He/She will even help spread the word (WOM is powerful) around on how superb your service is, and leave a testimonial on your stores or a 5-star rating (we now have customer rating feature on webShaper!) on your products that will help you earn the trust for new visitors coming to your online store so that they will buy without hesitate. All these will have a positive impact that will ignite the money loop that will grow your business further and beat the competition!
5-star-rating from your clients – worth dying for
Now you understand how important fulfillment is. No online merchants can afford to screw up, or letting your shipping company screw up. and that’s why it’s important to pick your shipping partner right from the start. When it comes to the world of shipping, there’s also the very famous Big 3, namely UPS, Fedex and DHL. Among them, UPS is the indisputable big brother (more than 100 years old) among them all. UPS is so big that, if today UPS decide to quit delivery services and join the airlines business competing with AirAsia in the “business of shipping people”, they will be the 3rd largest airline in the world.
Just imagine all these planes turned into passengers plane…
An UPS truck delivery driver makes sure the packages in his truck are organized (we wonder, do they check on parcel bomb too?)
Sleeping with the enemy, You gotta be kidding me!
Study the competition, let the figure blows you away!
UPS is best known for its superb IT infrastructure and value-added services delivered via software tools. And we are proud to annouce that – webShaper e-commerce now supports UPS Tracking, UPS Rates & Services, UPS Address Verification (US Address only) as well as Shipping Label (Airway Bills) Printing directly from orders management in webShaper e-commerce! We are the first company in Malaysia (very likely in ASEAN) that does this, for more details, take a look at UPS-Ready Shopping Cart.
Don’t miss out the nice cartoon clips by UPS below >
Hold on a second… before you leaving this post, another reason for you to sign up UPS service? Mamamiya… i’m sure they can easily double their account if every delivery employee look and dress like this!
But reality is always cruel
well… don’t lose the focus! Most important is your package get delivered in time and in good condition!
Happy selling online!
Satisfy your curiosity, learn more about UPS here!
To go shopping these days, more Americans are trading in their car keys for a keyboard.
Online shopping is gaining at a time when simply filling up a gas tank to head to the mall can seem like a spending spree.
A number of retailers — including Gap, Victoria’s Secret and J. C. Penney — are experiencing double-digit sales growth at their shopping Web sites, creating a surprising bright spot during an otherwise gloomy time for sales in brick-and-mortar stores…
In UK, adoption of e-commerce is growing at the expense of high street shopping. According to the report, both top-end and low-end retailers are feeling the effects of the shift to internet shopping.
The online sales index from IMRG-Capgemini has discovered that 17p in every £1 spent by UK shoppers goes to internet retailers, with £26.5 million spent on the web in the first half of 2008…
Research firm eMarketer has some good news for online retailers: high gas prices are fueling more Web shopping. In a July 25 report senior analyst Jeffrey Grau points to several consumer polls showing more shoppers are opting to spend online and save at the pump… Read more here >>
If you run a small business and operate an online store, sometimes don’t you just wish you could just engage with the prospects who dropped by at your website which would like to have an instant chat with you so you can give them the help they desire and close their sales right away?
For most of the small online store, you probably don’t have additional budget for a professional chat tool like this. But I guessed most of you do use MSN web Messenger or Yahoo Messenger (MSN now supports Yahoo ID too, vice versa).
So do you know that you can actually setup a MSN Chat on your Online Store Page? Just follow the simple steps below. All you need is a MSN ID and also basic knowledge of putting up HTML code on your existing web page.
Setup MSN web Chat on your Online Store Page
1) Logon to the URL below, sign in using your existing MSN messanger ID & Password.
2) Choose how you want to be seen on the web. You can allow anyone to see your status and send you messages. Or, you can limit access to certain websites.
3) Click on “Create HTML” on the left menu. You will reach a page where you can configure the Display Type (Either IM Window, Button or Icon), Size & Theme Color.
4) Once configure, just copy the HTML code generated for you at bottom page and paste it to your web page. As simple as that!
5) Sign-in to your MSN and see how it works! Start engaging your online visitors today (see below screen shots). If you concern about privacy issue, you can always register a new msn live ID just for the business use!
If you like this post, don’t forget to bookmark it or have a link back to it! Thanks!
For those in johor, it’s even nearer. In the event Paypal block your account without any reasons, at least now you can 
Just when you think they are actually competing payment gateways, now 
![](http://www.neowave.com.my/sellmore/wp-content/uploads/2008/07/credit-card-online-purchase-blunder.png "Insert Credit Card to \")
