Dear iPay88 Merchant,

You are advised NOT to accept any orders from the following high risk countries to avoid charge-back later due to fraudulent credit card transaction:

• Indonesia
• Philippines
• Great Britain, particularly the Greater London area
• Netherlands, particularly Amsterdam (Hakfort)
• Romania
• Bulgaria
• Lithuania
• Kazakhstan
• Ukraine
• Balkan states (former Yugoslavia)
• Ivory Coast
• Nigeria
• Ghana
• Egypt

Besides, the customer’s behavior could help uncover fraudulent intentions beforehand, so you should be on the lookout for the following warning signs:

1. A customer wants to pay the item using several credit cards (i.e. more than 2 cards).
   ( Our comment: Unless it’s huge sum that exceeds the limit of the cards, people don’t normally pay for an order using multiple cards. You don’t do that during the supermarket checkout and you normally would not do that online too. )
   
   
2. Same credit card number used by several name, email address or contact numbers.
   ( Our comment: Merchants are never allowed to keep the 16 digits credit card number, unless, if you are Amazon or Dell. However, merchant can see the first 6 digits and last 4 digits of the transacted Visa / Master card in the iPay88 admin. You will hardly see any 2 cards that coincidentally have the same first 6 digits and the last 4 digits number, this alone should raise an alert for extra checking.)
   
   
3. Have a record to use “Pick Up Card” or “Stolen Card”.
   ( Our comment: As we last check, “Pick up card = Stolen Card”, please don’t ask us which genius came out with the jargon “pick up card”, can’t they use some name which is easy to understand and straightforward? )
   
   
4. A new visitor to your online store and immediately buy from you in just a few seconds.
   ( Our comment: To track this you need a shopping cart that track the time an anonymous client first visit your site until it checkout from your cart. )
   
   
5. A first time customer buys from you in large quantity / amount.
   ( Our comment: So you are not dell or amazon and why would they trust you with such a large purchase?  Double check on it!)
   
   
6. The customer immediately starts discussing problems, such as “If the card doesn’t work, I’ll send you my wife’s credit card number”.
   ( Our comment: This one should sounds an alarm as my wife never allowed me to touch her credit cards. )
   
   
7. Orders from your non-targeted market (i.e. You are targeting Malaysia market only but suddenly receive order from other country)
   ( Our comment: It’s only normal that you get International orders (come on, this is the Internet!), it means you are on the right track on your marketing! But don’t be too excited, cross border trade is tricky and it’s hard to determine whether the clients are genuine or not. Always be more careful until you find a pattern of your client buying behaviour.)
   
   

Please always verify your customer before any product / service delivery. If you have any doubt whatsoever about an order, do not carry it out; alternatively, you can contact our Fraud Control Unit at +6(03) 9200 5555 (ext: 245) for further assistance. Important: the issuance of an approval code does not automatically guarantee you payment.

Important: the issuance of an approval code does not automatically guarantee you payment.

As you can see, “Cross border” trade is more risky. I think you can understand the notion of not doing business with Nigeria (this guy beg to differ), but London also on the list? There’s gotta be a better way.

This is where Neowave’s Fraud Alert System comes handy. Safest sign of orders normally follow below simplified formula [ (billing address = shipping address ) Near To IP Address Range and NOT From (Free Email or Open Proxy)].

However, nothing is 100% Fraud Proof. But Fraud Alert System gives you better illustrated information for you to make a better decision that significantly reduce your risk exposed.

The bottomline is, if you ever in any doubt, call the clients (landlines) !

2Checkout, one of the payment gateways that works for local merchant selling internationally, has been supporting paypal since 2007.

Interestingly, Paypal appear more and more “Visa” and “Mastercard” like.  If their growth continue at such a fast-pace rate, especially in the International Markets, soon the below icon will become a standard at most of website that takes online payment. (i predict in 5 years time).

The apparent different is, with Paypal, you don’t actually need a card.

Don’t be surprised if you find Paypal in Malaysia Payment Gateways (Eg iPay88 & nbepay ) soon in not too distanced future (we hope).

Mom, i got shipped to you (in 1 piece) !!!

He/She will be a happy client that will buy repeatedly (and more!) from you. He/She will even help spread the word (WOM is powerful) around on how superb your service is, and leave a testimonial on your stores or a 5-star rating (we now have customer rating feature on webShaper!) on your products that will help you earn the trust for new visitors coming to your online store so that they will buy without hesitate. All these will have a positive impact that will ignite the money loop that will grow your business further and beat the competition!

5-star-rating from your clients – worth dying for

Now you understand how important fulfillment is. No online merchants can afford to screw up, or letting your shipping company screw up. and that’s why it’s important to pick your shipping partner right from the start. When it comes to the world of shipping, there’s also the very famous Big 3, namely UPS, Fedex and DHL. Among them, UPS is the indisputable big brother (more than 100 years old) among them all. UPS is so big that, if today UPS decide to quit delivery services and join the airlines business competing with AirAsia in the “business of shipping people”, they will be the 3rd largest airline in the world.

Just imagine all these planes turned into passengers plane…

An UPS truck delivery driver makes sure the packages in his truck are organized (we wonder, do they check on parcel bomb too?)

Sleeping with the enemy, You gotta be kidding me!

Study the competition, let the figure blows you away!

UPS is best known for its superb IT infrastructure and value-added services delivered via software tools. And we are proud to annouce that – webShaper e-commerce now supports UPS Tracking, UPS Rates & Services, UPS Address Verification (US Address only) as well as Shipping Label (Airway Bills) Printing directly from orders management in webShaper e-commerce! We are the first company in Malaysia (very likely in ASEAN) that does this,  for more details, take a look at UPS-Ready Shopping Cart.

Don’t miss out the nice cartoon clips by UPS below >

Hold on a second… before you leaving this post, another reason for you to sign up UPS service? Mamamiya… i’m sure they can easily double their account if every delivery employee look and dress like this!

But reality is always cruel

well… don’t lose the focus! Most important is your package get delivered in time and in good condition!

Happy selling online!

Satisfy your curiosity, learn more about UPS here!

How UPS Works

The making of a UPS driver

http://money.cnn.com/magazines/fortune/fortune_archive/2007/11/12/101008310/

U.P.S. Embraces High-Tech Delivery Methods

http://www.nytimes.com/2007/07/12/business/12ups.html

UPS and the art of sorting a million packages a day

http://news.cnet.com/8301-13772_3-9974653-52.html?tag=nefd.riv

How UPS does Next-day-delivery?

http://news.cnet.com/2300-13576_3-6242193-1.html?tag=txt

How UPS Works

http://money.howstuffworks.com/ups.htm

Love it? Hate it? Let us know!

If you are curious, the nice toys picture we actually “borrowed” from one of our client – www.mylofttoys.com – check out their nice store done by one of our web design partner optima solution, they rocks!

We realize how important template selection is to clients, More new & nicely design templates to come together with webShaper e-commerce soon, stay tuned!

PS: In case you did not realize, there are already 6 ready templates comes together with webSHaper e-commerce. to access it, just go to webShaper > Design > Manage Design > Select New.

Master Template – The look & Feel, the layout and the colors

Category Display – How products in each category are being displayed

Product Display – Products Details, Pricing, Add-to-cart button etc

We met first time about 2 years back, he can still remember me (this guy got photo memory>?). He practically visualize what our webShaper CSS Template System has offered to him, my hats off to him.

We never thought of doing that

If you make your partner or customers fall in love with your products, they will do amazing things beyond your expectation, and below is just one of the proof.