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GeoTrust SSL FAQs

1) How does a SSL certificate work?

The customer's browser requests a secure channel via SSL Link (by typing "https:" instead of "http:" on the browser) from the server. If the server has a SSL certificate - the browser and the server automatically negotiate the highest common encryption strength (standard is 128-bits), and then exchange corresponding encryption keys. The 128-bit encryption key is then used to encrypt all exchanges between the browser and the server.

2) What is the encryption strength of GeoTrust SSL certificates?

All GeoTrust SSL certificates are 128-bit. Is is mathematically impossible for a 128-bit SSL to be hacked. 128-bit is the standard today and you should not go for anything lower than this.

3) Is there a need for static IP address for the SSL certificate to work?

Yes. You need to have a unique IP address allocated for the domain you want to secure.

4) A hosting company currently hosts my site. Can I still buy and use GeoTrust SSL certificate on my web site?

Yes. Your hosting company should be able to help you generate your CSR and upload your SSL certificate. Please check with them the charges apply. Most web hosting company will impose a setup charges.

5) Will I be getting exactly the same SSL certificate GeoTrust offers on their site?

Yes. The SSL certificate will be issued to you via email directly from GeoTrust.

6) Once I have installed the SSL certificate, how do I use it?

Once your SSL certificate is installed on to your web server, you can use it by just type an URL that starts with HTTPS:// e.g. "https ://www.yourdomain.com/buy.asp"

7) Do I have to have an SSL certificate for each web page I want to secure?

No. One SSL certificate covers every page within your domain. For e.g. if you SSL certificate is issued for www.yourdomain.com, then it will work for "https://www.yourdomain.com/buy.asp" and "https://www.yourdomain.com/folder/buy.asp".

8)Who are the major commercial vendor of SSL certificates?

Verisign, Thawte, Comodo and GeoTrust.

9) Why should I choose GeoTrust?

GeoTrust is one of the major player in the commercial SSL industry, their certificates are compatible with an estimated 99% of all web browsers in use today.

10) How can you sell SSL certificates for less than GeoTrust sells them?

As a reseller we purchase SSL certificates in large quantities and pass the savings on to you.

11) What web browsers are compatible with QuickSSL?

QuickSSL is compatible with Microsoft Internet Explorer® 5.01 and higher and Netscape/AOL web browsers version 4.51 and higher, Safari, Opera, and FireFox. That accounts for an estimated 99% or more of all web browsers in use today.

However, some older browsers may display a dialogue box indicating that the certificate is not trusted. This means that the SSL certificate is not located in the browser certificate root, in most cases, the user will be prompted to install it.

12) What's the difference between QuickSSL and QuickSSL Premium?

QuickSSL Premium works exactly like QuickSSL. The only difference is that the Premium version comes with a dynamic site seal which verify your website.

13) What's the difference between QuickSSL and True BusinessID?

QuickSSL verifies only your domain whereas True BusinessID verifies your organization and domain. The verification process for True BusinessID takes about 2~3 days whereas QuickSSL is delivered in about 10 minutes.

Besides, The site seals are also different. The QuickSSL Premium site seal includes the current date and time whereas the advanced site seal for True BusinessID includes the current date and time as well as your business' name.

14) What is a Site Seal and do I need one?

A site seal is a graphic security icon for you to display on your site. This prominently displayed site seal guarantees online visitors they will receive the highest level of encryption possible. Clicking the seal reveals the authenticity of your website.

Get a site seal if you want to assure your online visitors your site is verified by a trusted third party like GeoTrust. Both GeoTrust QuickSSL Premium and GeoTrust True BusinessID come with site seals.

15) What happens when my customers click on my Site Seal?

A pop-up window will appear revealing you website's GeoTrust Website Profile. The profile contains your website's URL, along with the status, serial number, and validity period of your SSL certificate.

16) Can I purchase just a Site Seal later if I decide I want one?

The only SSL certificate that does not come with a site seal is QuickSSL. Unfortunately, you cannot add a site seal if you decide you need one later. If you think you might need a site seal in near future, you are encouraged to choose QuickSSL Premium or True BusinessID.

17) What information must be submitted to GeoTrust as part of the verification process of TrueBusiness ID?

Example of acceptable documents for "Proof of Organization" are:

Articles of Incorporation (E.g. Borang 9 for Malaysia Company)
Business License
Partnership documentation
Sole Proprietorship documentation
DUNS number (optional, will help speed up application)

It's important that you make sure the details provided below are all matched:

The Organization entered into the CSR (Certificate Signing Request)
The Registrant listed in the WHOIS records for the domain name you wish to secure
The Organization name on your "Proof of Organization" documents

18) Do I have to have a Dun and Bradstreet (DUNS) number to apply for TrueBusiness ID?

No. The DUNS number is optional. Supplying one can speed up the verification process.

19) What if my company is not the registered owner of the domain?

If your company is not the registered owner of the domain (as verified through a WHOIS lookup ), you must get the ownership information changed prior to submitting an SSL certificate application. The information can usually be changed yourself, using the username and password provided by your domain registrar where your domain is registered.

20) How long does it take to get a True BusinessID SSL certificate?

From the time you submit your application, the processing time for a True BusinessID SSL Certificate takes about 2~3 business days.

21) How will I know if my application for a GeoTrust Web SSL certificate has been successful?

You will be notified when the verification process is complete. If your application has been accepted, you will receive your SSL certificate via an email sent to the administrative and technical contacts.

22) What can I do if my application is not successful?

If your SSL certificate application is rejected, you can work with the our Support to determine the best way to submit a new application. The main reasons that can lead to failure of an application to fail are:

>The domain name in the CSR is not registered to the authorizing organization
>CSR is incorrectly formatted

23) What is a Wildcard SSL certificate?

A True BusinessID Wildcard SSL certificate allows you to secure multiple sub domains on one physical server with just one SSL certificate.

24) How many domains can I secure with a Wildcard SSL certificate?

There is no limit to the number of sub domains that you can secure. They must be one the same physical machine and the fully qualified domains must share the same base domain name, such as support.yourdomain.com, buy.yourdomain.com, submit.yourdomain.com etc.

25) I need a CSR for a Wildcard SSL certificate, what do I use for the Common Name (CN)?

If you need to secure 3-fields domains such as:
support.yourdomain.com
buy.yourdomain.com
sell.yourdomain.com
submit.yourdomain.com

Then you should use *.yourdomain.com for your CSR's Common Name.

If you intend to secure 4-fields domains such as:
leve1.support.yourdomain.com
dealer.buy.yourdomain.com
dealer.sell.yourdomain.com

Then you should use *.*.yourdomain.com for your CSR's Common Name.

Wildcards can also have more fields, such as:
*. * . * . yourdomain.com
* . * . * . * . *. yourdomain.com etc.
But, if you get a 5-field wildcard, then it only works for 5-field web sites.

If you are running IIS 5.0, you cannot get a multi-asterisk wildcard but you can get a single asterisk wildcard, such as *.yourdomain.com.

Download the CSR Generation Guide for IIS 6- Windows Server 2003.

26) How many licences need to be purchased when load balancing between servers?

The certificate itself counts as a license for the server it is requested on. Additional licenses are then purchased for each server that the certificate is copied to.

27) Can one certificate be used across many boxes?

You can apply the same certificate across multiple servers (as in a load-balanced web farm) by purchasing multiple licenses.

To do this you will need to install the certificate on the server where the CSR was originally generated. Once the certificate has been installed the key pair (the certificate and the private key) will need to be exported off of that server and imported on the remaining servers.

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