Support - Friendly, Speedy & Accurate

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Support Knowledge Base

Technical Problems? If you're having problems with webShaper e-catalog, the first place to look is the Support Knowledge Base.

The fastest way to find the article you need is to put in a couple of keywords in the search box (such as key words from an error message you're getting). If you don't get the results you need at first, browse through the categories. No luck? Why don't shoot us an email and let us get back to you within 1 business day.

Priority Support

To get the most out of webShaper e-catalogue, sign up for Priority Support and receive personalized, friendly service from the team who built webShaper.

Whether or not you purchase a support contract, you'll receive 30 days of phone support, free. Not to mention Free unlimited email and ticket support for all the customers, as long as you are still using the webShaper e-catalogue to power your website.

For priority support, please check out our detailed support plan below, the value you are getting back is a STEAL!

	Basic Support	Priority Support
Unlimited Free Patches for Security Related Bugs
Email Support
Fast Track Email Response (within one Business Day)	N/A
Database Backup (Monthly)	N/A
Newer version (minor release) and patches*	N/A
Phone & SKYPE Support	N/A
Special Discount on Next Purchase, Consulting Services	N/A
Pricing	FREE with purchase of webShaper e-catalogue	USD 4.90 / month ONLY!!! **
* For customer of webShaper E-catalogue Standard that comes with standard template only. Upgrade to new version is during the period of subscription, provided there is a new release during the subscription period. ** Subscription based on yearly basis only. USD $58.80 per year / user Only. For multiple users plan, please contact us.

Our telephone support:

• 
• SKYPE ID: webShaper (You must download SKYPE)
• Available during office hours (GMT +8 hours)
  Monday to Friday - 9.30am - 5.30pm
  Saturday - 10.00am - 2.00pm

Support Policy

• Support will only be provided if:
  1. The software, scripts and database structure has NOT been modified in any way.
  2. The data in the database has NOT been directly modified outside of the Administration product.
  3. The software is installed on a web server configured by a professional server administrator. Click here for a list of recommended web hosting provider.